Thank you for selecting SERAPI HOTEL as your preferred accommodation in Malaysia.

Check-in Time

• 2.00 pm

Check-in Time

• 12.00 Noon

Please do not hesitate to contact us at the following e-mail address at business hours : reservations@serapihotel.com

Child Policy

• Children up to 12 years old stay for FREE using the existing bed.

Cancellation:

• Free of charge if cancellation is done 3 days before arrival.

• The first night will be charged if cancellation is done in the 3 days prior to arrival.

Pets

• Not allowed

Payment Terms

• Cash / Credit Card / Debit Card / Company Cheque /Travel Agent Voucher

Cards Accepted

• Visa / Master / American Express

The Fine Print

• Tourist tax of RM10.00nett per room per night is applied to all foreign guests. This tax is NOT included in the room rate and must be paid upon check-in. Guests with a valid Malaysia Identity Card or valid Permanent Resident’s Card (MY PR Card) are exempted.Payment before arrival via bank transfer is required.The property will contact you after you book to provide instructions.

Notification

• User shall receive 2 email notifications from the payment gateway provider and also our hotel website within the transaction day. If you do not receive any email notification, kindly inform for getting the details of your bookings.