Thank you for selecting SERAPI HOTEL as your preferred accommodation in Malaysia.
Check-in Time
- 2.00 pm
Check-in Time
- 12.00 Noon
Please do not hesitate to contact us at the following e-mail address at business hours : reservations@serapihotel.com
Child Policy
- Children up to 12 years old stay for FREE using the existing bed.
Cancellation:
- Free of charge if cancellation is done 3 days before arrival.
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The first night will be charged if cancellation is done in the 3 days prior to arrival.
Pets
- Not allowed
Payment Terms
- Cash / Credit Card / Debit Card / Company Cheque /Travel Agent Voucher
Cards Accepted
- Visa / Master / American Express
Deposit
- Refundable security deposit RM100.00nett per room is applied to all guests. This deposit must be paid upon check-in and will be refundable upon check-out. Deposit payment via cash is more
favourable. Guests also can pay deposit via credit card pre-authorization, however the fund will be hold for two weeks due to bank policy.
The Fine Print
- Tourist tax of RM10.00nett per room per night is applied to all foreign guests. This tax is NOT included in the room rate and must be paid upon check-in. Guests with a valid Malaysia Identity Card or valid Permanent Resident’s Card (MY PR Card) are exempted.Payment before arrival via bank transfer is required.The property will contact you after you book to provide instructions.
Smoking Charges
- We are strictly no smoking or vaping hotel. Please do not smoke anywhere in the building. Smoking in rooms will set off fire alarms. You and your group will be charged up to RM100.00 to reflect the cost to the hotel of activation of fire alarm and airing and cleaning your room if you break this rule.
Notification
- User shall receive 2 email notifications from the payment gateway provider and also our hotel website within the transaction day. If you do not receive any email notification, kindly inform for getting the details of your bookings.